Tech

Hospitality is rapidly evolving, driven by new traveler demands and technological innovation. By 2025, eight key trends will redefine the industry: advanced personalization, hotels as retail platforms, flexible payments, AI for customer service, tailored experiences, gift cards for stays, self-service solutions, and greater flexibility in bookings. Balancing technology with customer care will be essential for success.

The SITA Megatrends 2024 report outlines twelve critical trends poised to reshape the travel industry over the next decade.

By purchasing land in the metaverse and recreating their own environment and mood, hotels and tourist destinations can increase their visibility and attract new customers.

Technology and a good dose of creativity can create room for new solutions and, in particular, new brands

With the advent of new technologies related to the metaverse, key people in tourism will have to turn into meta-entrepreneurs

Services, data, training, value proposition: all the opportunities in the metaverse

Events, virtual experiences, customer journey care, shopping and hospitality: all the opportunities in the metaverse

From enhancing the customer journey to creating immersive experiences, the metaverse is expected to impact tourism in the long term.

The fintech universe will be able to simplify, digitise and automate travel payments, providing customers with greater flexibility and security.

In the evolution of tourism, metaverse and AR become a winning weapon for players who know how to use it to attract and retain customers. It’s only a short time away!

Hybrid Events: a solution for MICE sector’s recovery as well as an opportunity to increase audience, visibility and engagement

Combining teleconferencing with person-to-person meetings will be a prevalent trend for the future. Providing the tech services required for a hybrid event is an opportunity for hotels to differentiate themselves from the competition

It is widely acknowledged that contactless payments are enhancing the travel experience, especially with the growth of mobile usage. Moreover, safety measures following the global pandemic are accelerating the adoption of contactless technologies throughout the whole tourism industry. As revealed by a study of the agency Blackbox Research, 76% of respondents prefer destinations offering contactless experiences, such as the implementation

Travolution’s Innovation Report 2020 analyses the spending allocated by the tourism sector across the UK on information technologies in 2019, outlining the forecast for 2020

Payments in travel are becoming safer but also easier, enhancing the travel experience for tourists.

Chinese technology is worldwide influencing the Travel & Tourism industry, especially when it’s time to pay.

New technologies in the Travel & Tourism industry are changing the traditional business models of the sector.

Twissen interviewed Tripaneer, a company owning several portals which are focused on different activities and experiences.

Dowload the Report to know more about the trend.

Dowload the Report to know more about the trend.

Twissen interviewed HiJiffy, providing a chatbot to tourism accommodations which enables their guests to chat with them via Facebook Messenger.

Twissen interviewed Customer Alliance, a company which provides to tourist accommodations a software to manage and build web reputation.

Travel bookings are happening via online channels, with different characteristics depending on the industry’s sector.

An analysis on 60.000 researches underlines the preferences of tourists travelling to Veneto coasts.

New payments methods are increasingly being used in Europe in the Travel & Tourism industry.

Dowload the Report to know more about the trend.

Dowload the Report to know more about the trend.

Dowload the Report to know more about the trend.

Twissen interviewed TrekkSoft, which offers a software to manage tours and in-destination activities.

Tech innovations provide personalisation of hospitality services, addressing the problem of the relationship between humans and robots.

WeChat registers a 35% growth in 2016: Travel & Tourism industry is ready to renew payment methods.

Twissen interviewed Bikenbike, an online platform where demand and supply for cycling tourism meet.

A digital strategy applied to cultural sites could increase tourism flows.

Twissen interviewed Buforfun, an example of how transport service combines with experience.

Dowload the Twissen Season Report Fall 2016 to know more about the trend.

Dowload the Twissen Season Report Fall 2016 to know more about the trend.

The Wi-Fi connection importance is highlighted in the report “iPass Mobile Professional Report 2016”, published by iPass. The report is built on a survey realised on more than 1700 mobile professionals in Europe and US. It is a fact that the majority of smartphones’ apps depends on Internet connectivity, including emails, maps and social medias.

Travel & Tourism industry micro-influencers result to be more efficient.

According to a SaleCycle survey, 86% of people travelling typically decide to research and book online. Notwithstanding, the Travel & Tourism industry loses billions worth of bookings due to customer abandonment, even though some customers state they are opened to book later.  The Travel & Tourism industry players spend effort and money to drive their customers

A research from the Observatory of Digital Innovation in Tourism from the School of Management of Polytechnic of Milan on 2.000 firms shows that overall expenditure for tourist purposes in Italy will reach 52 billion of Euro in 2016, with a +3% YOY and a +8% if considered only the digital component. Source: Observatory of

Niantic mobile game Pokémon Go was the big summer creation, introducing the augmented reality at a brand new level. Hotels, bars, tourist accommodation facilities and tourist boards caught the chance to lure customers. Augmented reality will impact on tourism destinations and businesses, leading people to discover different places.  Here you can find about: Brexit Olympic