{"id":8792,"date":"2022-01-05T19:41:54","date_gmt":"2022-01-05T18:41:54","guid":{"rendered":"https:\/\/twissen.com?p=8792"},"modified":"2022-02-10T19:49:53","modified_gmt":"2022-02-10T18:49:53","slug":"the-future-of-tourism-must-be-human-centric-wttc-lessons-learnt","status":"publish","type":"post","link":"https:\/\/twissen.com\/en\/trends-en\/policies-funding\/the-future-of-tourism-must-be-human-centric-wttc-lessons-learnt\/","title":{"rendered":"The future of tourism must be human-centric &#8211; WTTC Lessons Learnt"},"content":{"rendered":"<p><a href=\"\/?p=3906\" target=\"_blank\" rel=\"noopener noreferrer\">As already reported<\/a>, the\u00a0<a href=\"https:\/\/wttc.org\/\" target=\"_blank\" rel=\"noopener noreferrer\">World Travel &amp; Tourism Council<\/a>\u00a0(WTTC) published the report\u00a0<a href=\"https:\/\/wttc.org\/Portals\/0\/Documents\/Reports\/2021\/Lessons-Learnt-%20COVID-19.pdf?ver=2021-08-19-095731-037\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cLessons Learnt\u201d<\/a>\u00a0which summarizes twelve \u201clessons\u201d learnt during the pandemic.\u00a0Along with the relevant role played by\u00a0<a href=\"\/?p=3906\" target=\"_blank\" rel=\"noopener noreferrer\">\u201ccollaboration and co-ordination\u201d<\/a>\u00a0in crisis management, another key factor is\u00a0<strong>the importance of \u201cfocusing on humanity\u201d<\/strong>.<\/p>\n<p>Continuous lockdowns and compulsory isolation had such an impact on everyone&#8217;s daily life that, in order to tackle the health emergency, tourism businesses made themselves available to people, as in the case of\u00a0<a href=\"https:\/\/www.exhibitionworld.co.uk\/ifema-mobilises-in-madrid-to-create-countrys-largest-field-hospital\" target=\"_blank\" rel=\"noopener noreferrer\">IFEMA in Madrid<\/a>, which turned its exhibition halls into field hospitals.<\/p>\n<p>The report\u00a0<a href=\"https:\/\/wttc.org\/Portals\/0\/Documents\/Reports\/2021\/Lessons-Learnt-%20COVID-19.pdf?ver=2021-08-19-095731-037\" target=\"_blank\" rel=\"noopener noreferrer\">\u201cLessons Learnt\u201d<\/a>\u00a0presents therefore the following guidelines to include in future strategies of crisis management focused on \u201chumanity\u201d:<\/p>\n<ul>\n<li>Predefine\u00a0<strong>emergency locations<\/strong>\u00a0and\u00a0<strong>roles of staff<\/strong>.<\/li>\n<li>Anticipate the responses to the crisis with\u00a0<strong>flexibility and quick thinking<\/strong>.<\/li>\n<li><strong>Involve<\/strong>\u00a0all the\u00a0<strong>stakeholders and players\u00a0<\/strong>needed to support the system and meet people&#8217;s needs.<\/li>\n<li>Facilitate inter-state movements and repatriations through early\u00a0<strong>coordination<\/strong>\u00a0among governments.<\/li>\n<\/ul>\n<p>The necessity of a human-centric approach has also emerged in\u00a0<a href=\"\/?p=3601\" target=\"_blank\" rel=\"noopener noreferrer\">relations between tourism players and customers<\/a>, especially once the Travel &amp; Tourism sector understood the importance of communicating directly with tourists, in order to meet the\u00a0<a href=\"\/?p=3601\" target=\"_blank\" rel=\"noopener noreferrer\"><strong>need for transparency, flexibility and trust<\/strong><\/a>.<\/p>\n<p>At\u00a0<strong>Twissen<\/strong>\u00a0we observed how, with the pandemic, the concept \u201ctourism is all about people\u201d has become increasingly fundamental, so that a\u00a0<strong>human-centric approach<\/strong>\u00a0is the key to manage potential\u00a0<a href=\"https:\/\/www.sciencedirect.com\/science\/article\/pii\/S0160738320301353?via%3Dihub\" target=\"_blank\" rel=\"noopener noreferrer\">future crises<\/a>\u00a0more effectively.<\/p>\n<p>Download the full WTTC report\u00a0<a href=\"https:\/\/wttc.org\/Portals\/0\/Documents\/Reports\/2021\/Lessons-Learnt-%20COVID-19.pdf?ver=2021-08-19-095731-037\" target=\"_blank\" rel=\"noopener noreferrer\">here<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As already reported, the\u00a0World Travel &amp; Tourism Council\u00a0(WTTC) published the report\u00a0\u201cLessons Learnt\u201d\u00a0which summarizes twelve \u201clessons\u201d learnt during the pandemic.\u00a0Along with the relevant role played by\u00a0\u201ccollaboration and co-ordination\u201d\u00a0in crisis management, another key factor is\u00a0the importance of \u201cfocusing on humanity\u201d. Continuous lockdowns and compulsory isolation had such an impact on everyone&#8217;s daily life that, in order to<\/p>\n","protected":false},"author":7,"featured_media":8728,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[125],"tags":[886],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The future of tourism must be human-centric - WTTC Lessons Learnt | Twissen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twissen.com\/en\/trends-en\/policies-funding\/the-future-of-tourism-must-be-human-centric-wttc-lessons-learnt\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The future of tourism must be human-centric - WTTC Lessons Learnt | Twissen\" \/>\n<meta property=\"og:description\" content=\"As already reported, the\u00a0World Travel &amp; Tourism Council\u00a0(WTTC) published the report\u00a0\u201cLessons Learnt\u201d\u00a0which summarizes twelve \u201clessons\u201d learnt during the pandemic.\u00a0Along with the relevant role played by\u00a0\u201ccollaboration and co-ordination\u201d\u00a0in crisis management, another key factor is\u00a0the importance of \u201cfocusing on humanity\u201d. 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