{"id":3100,"date":"2020-08-27T09:00:57","date_gmt":"2020-08-27T07:00:57","guid":{"rendered":"http:\/\/twissen.com\/?p=3100\/"},"modified":"2022-01-21T11:23:37","modified_gmt":"2022-01-21T10:23:37","slug":"when-high-touch-forbidden-contactless-becomes-solution","status":"publish","type":"post","link":"https:\/\/twissen.com\/en\/trends-en\/tech-en\/when-high-touch-forbidden-contactless-becomes-solution\/","title":{"rendered":"When high touch is forbidden, contactless becomes the solution"},"content":{"rendered":"

It is widely acknowledged that\u00a0<\/span>contactless payments are enhancing the travel experience<\/span><\/a>, especially with the\u00a0<\/span>growth of mobile usage<\/span><\/a>. Moreover, safety measures following the global pandemic are accelerating the adoption of contactless technologies throughout the whole tourism industry. As revealed by a\u00a0<\/span>study<\/span><\/a>\u00a0of the agency\u00a0<\/span>Blackbox Research<\/span><\/a>, 76% of respondents prefer destinations offering contactless experiences, such as the implementation of e-boarding passes and contactless journeys from airports to hotels.\u00a0<\/span>\u00a0<\/span><\/p>\n

The hospitality industry, which is in many ways characterised by\u00a0<\/span>high touch interactions<\/span><\/a>, is facing a\u00a0<\/span>critical transformation of in-room guest experience.<\/span><\/b>\u00a0For example, guests will want\u00a0<\/span>keyless and contactless check-in<\/span><\/a>\u00a0without needing to touch anything before entering their room. The\u00a0<\/span>Chinese Leyeju Smart Hotel<\/span><\/a>\u00a0is developing a chain of smart and contactless hotels providing guests with a completely automated experience: online reservations, facial recognition, robots, automated control of lights, temperature and water. Several companies are already providing innovative ideas to meet customers\u2019 expectations, such as in the case of\u00a0<\/span>Nomadix Casting Entertainment Streaming<\/span><\/a>, a hands-free solution allowing guests to connect their device to the TV by using a QR code or the hotel\u00a0<\/span>Wifi<\/span>.\u00a0\u00a0<\/span>\u00a0<\/span><\/p>\n

Contactless technology is not only a smart key to guarantee customers\u2019 instant satisfaction, indeed, its potentiality to help travel industry rebound after the pandemic is unquestionable<\/span><\/b>. This is evident in the case of\u00a0contactless payment systems, which,\u00a0<\/span>according to a survey<\/span><\/a>\u00a0conducted by\u00a0<\/span>BCD Travel<\/span><\/a>,\u00a0are rated by 67% of respondents as the most relevant measure ensuring safe travel.\u00a0<\/span>\u00a0<\/span><\/p>\n

At\u00a0<\/span>Twissen<\/span><\/b>\u00a0<\/span><\/b>we observed how, as a response to the customers\u2019 need for higher levels of safety in the Post-Covid era, the user experience\u00a0<\/span>has to<\/span>\u00a0deal always more with contactless solutions. Accordingly, the\u00a0<\/span>hotellerie<\/span>\u00a0and tech providers need to adapt their offer to the emerging trend, keeping in mind the fundamental role that contactless plays for the post-pandemic recovery and its ability of making the customers\u2019 experience more effective and smarter. Following this trend,\u00a0<\/span>mobile devices will become fundamental to access all hotel services<\/span><\/b>.<\/span>\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

It is widely acknowledged that\u00a0contactless payments are enhancing the travel experience, especially with the\u00a0growth of mobile usage. Moreover, safety measures following the global pandemic are accelerating the adoption of contactless technologies throughout the whole tourism industry. As revealed by a\u00a0study\u00a0of the agency\u00a0Blackbox Research, 76% of respondents prefer destinations offering contactless experiences, such as the implementation<\/p>\n","protected":false},"author":7,"featured_media":7141,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[148],"tags":[],"yoast_head":"\nWhen high touch is forbidden, contactless becomes the solution | Twissen<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/twissen.com\/en\/trends-en\/tech-en\/when-high-touch-forbidden-contactless-becomes-solution\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"When high touch is forbidden, contactless becomes the solution | Twissen\" \/>\n<meta property=\"og:description\" content=\"It is widely acknowledged that\u00a0contactless payments are enhancing the travel experience, especially with the\u00a0growth of mobile usage. Moreover, safety measures following the global pandemic are accelerating the adoption of contactless technologies throughout the whole tourism industry. 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